REFUND AND RETURN

Refund and Returns Policy – cleanevis.xyz

At Asmartpick.xyz, we value your satisfaction and strive to provide high-quality thermal products for your travel and outdoor needs. However, we understand that issues may arise, and we are committed to addressing them promptly and fairly. Our Refund and Returns Policy is designed to ensure a seamless process for all our customers.

If you have any questions or need assistance, please contact us:

  • Address: 2719 Desiard St, Monroe, LA 71201, USA
  • Phone: (954) 782-9627
  • Email: cleanevis.xyz@gmail.com

1. Eligibility for Returns

We accept returns under the following conditions:

  • Return Period: Returns must be initiated within 30 days from the date of delivery.
  • Condition of Items: Products must be unused, undamaged, and in their original packaging, including all accessories and manuals.
  • Non-Returnable Items: Customized products, heavily used items, or those without original packaging are not eligible for returns.

If you’re unsure about your item’s eligibility, please reach out to our customer service team for clarification.

2. Return Process

Our return process is simple and hassle-free. Follow these steps to initiate a return:

  1. Contact Us: Email us at Asmartpicksha@gmail.com with your order number, product details, and reason for return.
  2. Approval: Our team will review your request and provide a return authorization if the item meets our return criteria.
  3. Shipping the Item: Pack the item securely in its original packaging and send it to the return address provided. Shipping costs for returns are the responsibility of the customer, except for defective or incorrect products.
  4. Inspection: Once we receive the item, our team will inspect it to ensure it meets our return conditions.

3. Refund Policy

If your return is approved, we will process your refund promptly:

  • Refund Amount: The refund will cover the cost of the product, excluding shipping charges unless the return is due to a product defect or an error on our part.
  • Refund Method: Refunds will be issued to the original payment method used at checkout.
  • Processing Time: Refunds are typically processed within 5-7 business days after the returned item passes inspection.

If you experience delays in receiving your refund, please check with your bank or payment provider. Contact us if the issue persists.

4. Exchanges

We offer exchanges for defective or incorrect items:

  • Eligibility: Products that arrive damaged, defective, or not as described can be exchanged for the same item or a similar product of equal value.
  • Process: Follow the return process to notify us of the issue, and our team will expedite the exchange at no additional cost.
  • Shipping Costs: Asmartpick.xyz covers all shipping costs for exchanges due to errors or product defects.

5. Damaged or Defective Items

If you receive a damaged or defective product, please notify us within 7 days of delivery. Provide photos or videos of the issue to help us resolve the matter quickly.

6. Cancellations

Orders can be canceled before they are shipped:

  • Request Timing: Contact us as soon as possible to request a cancellation.
  • Refund for Canceled Orders: Fully refundable if the order has not been shipped. Once shipped, the standard return policy applies.

7. Customer Support

We’re here to assist you with any questions or concerns related to refunds and returns. Contact us via:

  • Email: Asmartpicksha@gmail.com
  • Phone: (954) 782-9627
    Our support team is available during business hours and will respond promptly to your inquiries.

Why Shop with Asmartpick.xyz?

At Asmartpick.xyz, we prioritize your satisfaction and aim to provide the best shopping experience:

  • High-Quality Products: Durable, efficient thermal solutions for travel.
  • Customer-Centric Policies: Transparent and fair refund and return processes.
  • Reliable Support: Dedicated assistance every step of the way.